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RETURN/REFUND POLICY

DEFECTIVE ITEMS/INCORRECT ITEMS RECEIVED

We apologise if we have sent you a wrong/defective item. Kindly use the contact form to contact us, and include your order number.

1. Please take snapshot of the defective area and email it to us using the contact form or at singa.keyboards@gmail.com

2. An exchange or refund will be done if the item(s) sent to you is defective/ faulty

3. A refund will only be processed if the item(s) have ran out of stock for exchanges

4. Exchanges/refunds will only be done for an item(s) in its original condition on receiving/opening it in the parcel. Exchanges/refunds for articles which do not meet all mentioned conditions will be duly declined

5. No refund/exchanges will be entertained if the basis of the exchange/refund is change of mind.

 

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PRIVACY POLICY

Singakbd treats customer privacy very important with respects and guards towards customers' rights. All collected information are only used to ensure that your orders are placed correctly on this website. Appropriate measures are in place to keep your personal information confidential and we do not share or pass on information except where it may be necessary to do so to ensure your order can be fulfilled. We guarantee that our customer database will not be sold or marketed for any reason whatsoever to third parties.

Singakbd is the owner of information that is submitted and by submitting any of your information you are consenting to the storage and where applicable retrieval of your information so submitted for the purposes set out herein.

Singakbd reserves the right, to modify or remove portions of this privacy policy at any time and this Privacy Policy should be read with the other terms and conditions applicable to the use of this website. Any conditions that are not enforceable, void or invalid shall be deemed severable here from and all other conditions remaining shall be enforceable and valid.

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PAYMENT

  • All payments has to be made through Paypal, Credit/debit card, or manual transfer (Malaysian Residents Only)
  • Currencies accepted on this site are USD and MYR (if paying through manual bank transfer)
  • Payments shall not be deemed to be made until full amount of funds have cleared.
  • All cancelled orders cannot be reversed.
  • Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.
  • SINGAKBD calculates the average currency rate for all countries (set by financial institution) plus a currency conversion rate and reserves the right to amend where deemed necessary
  • Pricing varies between the currencies offered on the site and SINGAKBD reserves the full rights to set this pricing range based on the countries' market conditions, regulatory costs, taxes, tariffs, cost of facilities, wages, legal risk, market risk, size of the market, etc.
  • All purchase has to be made according to the currency/price set by singakbd website and any special request will not be entertained.
  • Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

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PRODUCTS

  • Colors of products may differ due to color calibration of individual's computer and it might appear darker/lighter in reality due to difference in photography lighting.
  • If the product you are ordering is a preorder item, please be aware that preorder items take between 2-4 months (subject to change) from order placement to delivery. By purchasing the preorder item, you are agreeing to preorder terms and conditions set by SINGAKBD.
  • Products that are in stock will ship 3-5 business days after the order is placed unless stated otherwise.